Secure Shopping
Shop With Us With Confidence
You can shop with us with confidence. We are committed to protecting the security of your information. We have partnered with Barclays and PayPal for payment processing, and use Secure Sockets Layer (SSL) software to encrypt the information you provide to us as part of any sales transaction.
Buying a product
When processing your order and payment, we check the payment details provided are valid and then transmit the full card details, as required by the appropriate credit/debit card company. By providing your details, you consent to such checks being made. As part of these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency. They may keep a record of that information. These checks are performed by us only to confirm your identity and that the payment details provided are valid. We do not perform or ask the Credit Reference Agency to perform a credit check.
Always keep your account information private. If you use a shared computer to access this website and to purchase products, you should ALWAYS make sure you log out of your account once you have finished.
Currency
All our financial transactions are conducted in GBP (Pounds Sterling). If you wish to pay with any other internationally accepted currency, our partners Barclays and PayPal will be happy to make the automated conversion to GBP, at their normal exchange rates.
Delivery Information
Deliveries are made through our fulfilment partners James & James using Royal Mail or selected couriers.
Where do you deliver?
Delivery of physical goods is available to addresses in the UK, USA, Canada, Australia, New Zealand and most countries in Mainland Europe. Please Contact Customer Services if you would like us to deliver to an area not currently not listed.
How much does it cost?
Shipping rates vary by Country.
For small items, we offer a flat rate
UK - £3.00
EUR - £4.00
ROTW - £5.00
For larger items, such as flight sticks, postage is calculated in your basket based on your location
Please note that International customers may be subject to additional charges once the package arrives. Frontier Developments plc is not responsible for any customs, duty, or VAT charges you may incur for importing our products. Frontier Developments plc reserve the right to change shipping costs.
Delivery times.
Delivery times will vary according to several factors; your whereabouts, stock levels and the time of day you have ordered. Approximate times are listed below.
United Kingdom 2-3 days
Mainland Europe 5-7 days
United States of America, Canada, Australia and New Zealand 7-10 days.
Countries we ship to
United Kingdom, United States, Germany, Canada, Albania, Australia, Andorra, Austria, Armenia, Azerbaijan, Belgium, Czech Republic, Denmark, Georgia, Spain, Estonia, Finland, France, Gibraltar, Greece, Croatia, Hungary, Isle of Man, Ireland, Italy, Liechtenstein, Luxembourg, Latvia, Monaco, Moldova, Malta, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, New Zealand, Turkey
Countries we currently do NOT ship to
Bulgaria, Bosnia and Herzegovina, Belarus, Cyprus, Iceland, Lithuania, Macedonia, Montenegro, Romania, Russia, Ukraine, Vatican City
Saitek products are only available to ship to the following countries
United Kingdom, Germany, Denmark, Spain, Finland, France, Isle of Man, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden and Switzerland
Wrong address on order
If your order has already been shipped then we will not be able to reroute the package. Please try contacting your local post office, they may be able to route the package to you when it has arrived at their office. If your order has not been shipped yet, please Contact Customer Services with the correct information