Store

Conditions of Use and Sale

Last updated: 25th September 2023

1. About our terms

1.1 These terms and conditions (“Terms”) set out how you may use this website and any of its content or services (including the “Interactive Services”, as defined below) (“Website”). These Terms apply between Frontier Developments plc (“Frontier”, “we”, “us” or “our”) and you, the person accessing or using this Website (“you” or “your”).

1.2 You should read these Terms carefully before using this Website. By using this Website or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using this Website immediately.

1.3 These Terms apply to any parts of this Website, its functionality and content provided to you free of charge for information or entertainment purposes only.

1.4 Frontier may provide website features and services to you on this Website. When you use a feature or service (for example forums, support tickets), you will be subject to these Terms and the terms, guidelines and conditions applicable to that service, which may be amended from time to time.

1.5 If you order any goods, services or digital content from this Website, separate terms and conditions will apply as set out on this website. Also, use of any software purchased from this Website is subject to you agreeing to the terms and conditions that apply to such software (the “end user licence agreement” or “EULA”).

2. About us

2.1 This website is owned and operated by Frontier Developments plc, a company registered in England and Wales under company registration number 02892559. Our registered office is at 26 Science Park, Milton Road, Cambridge, CB4 0FP, England, United Kingdom. Our VAT registration number is 374 4283 81.

2.2 If you have any questions about this Website, please contact us by submitting a support ticket here: https://support.frontier.co.uk.

3. Your use of this Website

3.1 The Website and use of any of the materials on this Website is for your personal and non-commercial use only.

3.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of this Website.

3.3 We make no promise that this Website is appropriate or available for use in locations outside of the United Kingdom. If you choose to access this Website from locations outside the United Kingdom, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

3.4 As a condition of your use of this Website, you agree not to use this Website, any of its content and/or the Interactive Services:

3.4.1 for any purpose that is a criminal offence or unlawful under any applicable law, or prohibited by these Terms;

3.4.2 to promote or encourage any unlawful activity or committing of a criminal offence;

3.4.3 to distribute viruses, trojans, worms, logic bombs or malware or other similar harmful software code or any other material which is malicious or technologically harmful,

3.4.4 use or attack this Website in any way that causes, or is likely to cause, any part of the Website, or any access to it to be interrupted, damaged or impaired in any way (such as by way of a denial-of-service attack) or to disrupt or damage our business, or business or the website or business of any other entity;

3.4.5 to gain unauthorised access to or use of computers, data, systems, accounts or networks attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website;

3.4.6 to attempt to circumvent password or user authentication methods;

3.4.7 as input training data into any artificial intelligence technology or for data mining, robots, or similar data gathering and extraction tools

3.4.8 for purposes of promoting unsolicited advertising or sending spam;

3.4.9 to simulate communications from us or another service or entity, impersonate or claim the identity, characteristics or qualifications of Frontier or any other person or entity, falsely state or otherwise misrepresent your affiliation with Frontier, or another person or entity, in order to collect identity information, authentication credentials, or other information (“phishing”) or otherwise;

3.4.10 to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing; or

3.4.11 in any manner that harms minors

3.5 We shall apply these Terms in our absolute discretion. We may restrict, suspend or terminate your access to this Website if you do not comply with these Terms or any applicable law.

3.6 We do not sell products for purchase by people under 18 years old, even if the product's use is permitted or intended for people younger than 18. If you are under 18 you may only use this Website with the involvement of a parent or guardian. People under 18 are not permitted to use the Interactive Services or submit Submissions on this Website.

4. Submitting information to this Website

4.1 Frontier's company policy does not allow it to accept or consider creative ideas, suggestions, or materials other than those it has specifically requested. Your Submissions must not include any original creative materials, including but not limited to submissions of scripts, story lines, fan fiction, characters, names, drawings, information, suggestions, ideas or concepts. However, if you do, then ownership of such Submissions shall be dealt with in accordance with clause 4.7 below.

4.2 We may make bulletin boards, forums, chat rooms, support tickets or other communication services (“Interactive Services”) available on this Website. Your use of the Interactive Services is subject to these Terms, in particular clause 3.4 above.

4.3 We may also make available the ability for users to submit text, images, video, audio or other multimedia content, information or material to our Website or Interactive Services (“Submission”). Any Submission you make must comply with these Terms, in particular our Submission Standards set out in clause 5 below. You and any Submission you make must comply with Frontier’s Code of Conduct (https://www.frontier.co.uk/legal/frontier-code-of-conduct) and any other guidelines for Interactive Services as provided by Frontier from time to time.

4.4 We are not obliged to monitor or moderate the Interactive Services or any Submission. Frontier assumes no responsibility for actively monitoring the Interactive Services for inappropriate Submissions and Frontier disclaims all liability to any Submission. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.

4.5 If at any time Frontier chooses, in its sole discretion, to monitor any of the Interactive Services, Frontier assumes no responsibility for the content of Submissions, no obligation to modify or remove any inappropriate Submissions, and no responsibility for the conduct of the user submitting any Submission. Frontier does not endorse and has no control over the content of Submissions. Submissions are not necessarily reviewed by Frontier prior to posting and do not necessarily reflect the opinions or policies of Frontier. Frontier makes no warranties, express or implied, as to the content of the Submissions or the accuracy and reliability of any Submissions and other materials in the Interactive Services.

4.6 We may restrict, edit or remove any Submission whether they are moderated or not, and may restrict or suspend you from posting Submissions for any reason at any time. We may disclose Submissions or any other communication to users of our Website by you to law enforcement authorities, or take any action we consider necessary to remedy any breach by you of these Terms. You agree that Frontier accepts no liability whatsoever if it prevents your Submissions from being submitted or if it restricts, edits or removes your Submissions.

4.7 By submitting a Submission:

4.7.1 you agree that any element of the Submission which represents, derives from, or is based upon Frontier’s games (for example characters, settings, plot, art, design work, sounds and locations) shall be owned by Frontier, and you agree that all rights and interest in such Submission shall vest solely with Frontier;

4.7.2 to the extent not owned by Frontier as outlined in clause 4.7.1 above, you grant the following licence to Frontier and its affiliates, licensees and licensors: a worldwide, irrevocable, non-exclusive, royalty-free, transferable, sub-licensable and perpetual right to use, reproduce, modify, create derivative works from, distribute, adapt, transmit, broadcast, and otherwise communicate, publicly display and publicly perform your Submission without further notice, attribution or compensation to you. For clarity, this licence shall include the right for Frontier to make the Submission publicly available through other channels of distribution (for payment or otherwise), including incorporation of the Submission into any Frontier games and/or marketing materials; and

4.7.3 to the maximum extent permitted by applicable law, you waive and agree not to assert against Frontier or any of its partners, affiliates, subsidiaries, licensors or licensees, any moral or similar rights you may have in any of your Submission, including but not limited to the right to be identified as the author of the Submission and your right to object to derogatory treatment of the Submission.

This clause 4.7 shall survive termination of any agreement you have with us, including these Terms.

4.8 Each Submission submitted by you is at your own risk and you represent and warrant that you have the full legal right to so use such Submission, and such Submission:

4.8.1 is your original work and lawfully submitted;

4.8.2 as at the date the Submission is submitted, is factually accurate;

4.8.3 does not breach a confidentiality or contractual restriction;

4.8.4 does not infringe any third party’s intellectual property rights, rights of privacy, publicity rights, or other rights; and

4.8.5 contains nothing defamatory, indecent or otherwise unlawful or which infringes the legal rights of any third party or any other rights.

4.9 You agree to indemnify and hold harmless Frontier and its employees, affiliates, licensors, licensees, contractors and directors from any damages, losses, costs and expenses (including legal fees) arising directly or indirectly from any acts or omissions associated with the publication of or use of any Submission which you create or make available.

4.10 Submissions exclude “mods” created for Frontier’s games. The creation and publication of mods are governed by the relevant game’s EULA and Frontier’s Mod Policy.

4.11 While we try to make sure that this Website is secure, we do not actively monitor or check whether information supplied to us through this Website is confidential, commercially sensitive or valuable.

4.12 Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through this Website will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

5. Submission Standards

5.1 Any Submission you make to our Website or Interactive Services and any other communication to users of our Website by you must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably.

5.2 In particular, your use of the Interactive Services, any Submission or communication by you must:

5.2.1 be your own original work and lawfully submitted;

5.2.2 be factually accurate or your own genuinely held belief;

5.2.3 be provided with the necessary consent of any third party;

5.2.4 not infringe the intellectual property rights, rights of privacy, publicity rights, or other rights of Frontier, its licensors or any other third party;

5.2.5 not be defamatory or likely to give rise to an allegation of defamation;

5.2.6 not be for commercial purposes or contain advertising or encourage a person to buy or sell services or to make donations, including "spam" or any other form of solicitation or promotion;

5.2.7 not link to, directly or indirectly, any websites that breach the restrictions set out in these Terms, including these Submission Standards;

5.2.8 not be illegal, constitute, promote or encourage a criminal offence or otherwise give rise to criminal or civil liability for Frontier;

5.2.9 not be deceptive, threatening, abusive, offensive, vulgar, obscene, indecent, pornographic, sexually explicit, disparaging, harassing, harmful, hateful, racially, ethnically or otherwise objectionable or discriminatory; and

5.2.10 not be likely to cause offence, embarrassment, annoyance, disruption, inconvenience or anxiety to others.

6. Registration and password security

6.1 Use of this Website may require registration, particularly in order to access restricted areas of this Website such as the Interactive Services.

6.2 We are not obliged to permit anyone to register with this Website and we may refuse, restrict, suspend or terminate registration to anyone at any time for any reason. In particular, we reserve the right to refuse service, restrict, suspend or terminate your account or edit or remove content if you are in breach these Terms, any applicable law, or any other applicable terms and conditions, guidelines or policies. You agree that any refusal, restriction, suspension or termination of your access to this Website, Interactive Services or any account you may have may be carried out without prior notice, and you agree that Frontier shall not be liable to you or any third party for any such refusal, restriction, suspension or termination.

6.3 You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You must not register with this Website using false or misleading information. You can access and update much of the information you have provided us with, including your account settings, in the My Account area of this Website.

6.4 If we have reason to believe there is likely to be a breach of security or misuse of this Website through your account or the use of your password, we may notify you and require you to change your password, or we may restrict, suspend or terminate your account. You are responsible for making sure that your password and any other account details are kept secure and confidential and you must inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. If you register with this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. To the extent permitted by applicable law, you agree to accept responsibility for all activities that occur under your account or password.

6.5 Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at https://www.frontier.co.uk/legal/privacy-policy.

7. Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at https://www.frontier.co.uk/legal/privacy-policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

8. Intellectual Property Rights

8.1 The intellectual property rights in this Website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from this Website (“Content”) are owned by us and our licensors.

8.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

8.3 Nothing in these Terms grants you any legal rights in this Website or the Content other than as necessary for you to access it. You agree not to:

8.3.1 adjust, try to circumvent or delete any notices contained on this Website or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within this Website or the Content; or

8.3.2 reuse, reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale or exploit in any manner, in whole or in part, this Website or any of the Content.

8.4 A non-exhaustive list of Frontier’s trade marks is available on Frontier’s “Trade Mark and Copyright Notices” page here https://www.frontier.co.uk/legal/legal-notices. Other trade marks and trade names may also be used on this Website or in the Content and are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Frontier. Use by you of any trade marks on this Website or in the Content is not permitted unless you have our prior written permission.

9. Infringing content

9.1 We will use reasonable efforts to:

9.1.1 delete accounts which are being used in an inappropriate manner or in breach of these Terms; and

9.1.2 identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of these Terms

when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.

9.2 If you believe that any content which is distributed or published on this Website is inappropriate, defamatory or infringes your or a third party’s intellectual property rights, you should contact us immediately using the contact details at the top of this page.

10. Accuracy of information and availability of this Website

10.1 We try to make sure that this Website is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that this Website will be fit or suitable for any purpose. Any reliance that you may place on the information on this Website is at your own risk.

10.2 While we try to make sure that this Website is available, we do not promise that this Website will be available at all times from any location or that your use of this Website will be uninterrupted.

10.3 We may restrict, suspend, terminate or discontinue access or operation of this Website or any part of this Website (including but not limited to any Interactive Services or any Content) at any time as we see fit without notice to you and you agree that Frontier shall not be liable to you or any third party for any such restriction, suspension, termination or discontinuance.

10.4 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Website and its Content.

10.5 THE MATERIALS IN THIS WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, FRONTIER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FRONTIER DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

FRONTIER DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT FRONTIER) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

11. Hyperlinks and third party websites

The Website may contain hyperlinks or references to third party advertising, websites, products or services other than this Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising, websites, products or services and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party website may be governed by the terms and conditions of that third party website and is at your own risk.

12. Our responsibility to you

12.1 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By “foreseeable” we mean that, at the time these Terms were formed, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

12.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or damage.

12.3 UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL FRONTIER BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OR THE INABILITY TO USE THE MATERIALS ON THIS WEBSITE, EVEN IF FRONTIER OR A FRONTIER AUTHORISED REPRESENTATIVE HAS ADVISED YOU OF THE POSSIBILITY OF SUCH DAMAGES.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL FRONTIER'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS WEBSITE).

12.4 Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit. The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you may have additional rights.

13. Events beyond our control

We are not liable to you if we delay or fail to comply with these Terms because of circumstances beyond our reasonable control.

14. No third party rights

No one other than us or you has any right to enforce any of these Terms.

15. Enforceability of these Terms

If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms shall not be affected.

16. Variation of these Terms

16.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause.

16.2 We reserve the right to change, modify, add, or remove portions of these Terms from time to time. Our updated Terms will be displayed on this Website and by continuing to use and access this Website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

17. Complaints

17.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

17.2 If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (“ADR”). ADR is a process for resolving disputes between you and us that does not involve going to court. If you do not wish to use ADR, you can still bring court proceedings.

17.3 The laws of England apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the exclusive jurisdiction of the courts of England.

Conditions of Sale

These Conditions of Sale govern the sale of products by Frontier Developments plc to you. Official Frontier Store and Official Frontier Online Store are trading names of Frontier Developments plc. We offer a wide range of services, and sometimes additional terms may apply. When you use a Frontier Developments Service (for example forums, support tickets), you will also be subject to the terms, guidelines and conditions applicable to that service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

Please read these conditions carefully before placing an order with Frontier Developments. By placing an order with Frontier Developments, you signify your agreement to be bound by these conditions.

1. Our Contract

Your order is an offer to Frontier Developments to buy the product(s) in your order. When you place an order to purchase a product from Frontier Developments, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with Frontier Developments plc. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. This right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun.

You consent to receive sales invoices electronically. Electronic invoices will be made available My Account area of the web site. For each delivery, we will inform you in our Dispatch Confirmation E-mail if an electronic invoice is available. For further information about electronic invoices and instructions on how to receive a paper copy please refer to our help pages.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

2. Right of Cancellation Up To 14 Days and Exceptions to Cancellation

STATUTORY RIGHT

Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).

You may cancel a pre-order for a Digital Product up to and including the day before the release date of the relevant Digital Product by contacting Customer Services clearly stating your order number and item(s) to be cancelled.

Details on how to cancel and return products can be found on our Cancellations and Returns page.

For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.

EFFECTS OF CANCELLATION

We will reimburse all payments received from you for the goods purchased and, if the goods are faulty, will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

Note that you must send back the goods by following the instructions available on our Cancellations and Returns page no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

  • the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparately mixed with other items;
  • the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
  • the supply of goods made to your specifications or clearly personalized;
  • the supply of goods which may deteriorate or expire rapidly;
  • a service if Frontier Developments has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
  • the supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;

Once a permanent download of a Digital Product has been made available for download by you, the order cannot be cancelled and no refund will be offered. Each purchase of a permanent download shall be deemed a final, non-exchangeable, non-refundable sale.

3. Pricing and Availability

All prices are inclusive of legally applicable VAT in the EU or any other territory based sales tax.

We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

4. Product Information

Frontier Developments may not be the manufacturer of some products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

Frontier Developments accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

5. Customs

When ordering products and/or services from Frontier Developments for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Frontier Developments, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

6. Our Liability

Frontier Developments and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

7. Applicable Law

These terms and conditions are governed by the laws of England, and the parties agree to submit to the exclusive jurisdiction of the courts of England.

8. Amendments to The Conditions of Sale

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

9. Waiver

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

10. Persons under 18 years old

We do not sell products for purchase by people under 18 years old, even if the product's use is permitted or intended for people younger than 18. If you are under 18 you may only use the Frontier Store with the involvement of a parent or guardian.